Last updated on: 01-Aug-2024

Refund Policy

Greetings from the gradbees team!

We are committed to providing a valuable and satisfactory experience for all our students. If you are not satisfied with your mentoring session, we offer a 100% refund within 7 days post-session. This policy outlines the conditions under which refunds will be issued for our chargeable services.

Note: Every mentor on gradbees comes from reputable universities and holds prestigious degrees. They are well along their career paths and offer mentorship to give back to the community, not for financial gain. Rest assured, you won't face any money-related issues. This will undoubtedly be one of the most valuable investments you make in your education.

Purpose and Scope

This refund policy defines the conditions for issuing refunds for our chargeable services. This policy is an integral part of the agreement with our users.

Definitions

Refund: The process of gradbees returning payments received from students for services.

Refund Eligibility

Unsatisfactory Service: If the mentoring session did not meet your expectations—whether it was not delivered, the content was irrelevant, or the mentor was unable to provide answers to any of your questions—you are eligible for a refund.

Technical Issues: If technical issues on our platform prevented the session from occurring or caused significant disruptions, you can request a refund.

Duplicate Payment: In cases where a payment was mistakenly made more than once.

Additional Terms

Third-Party Services: At gradbees, we do not partner with or endorse third-party services or any services recommended by mentors. Students must independently adhere to the refund policies of these entities.

Exclusions from Fees: gradbees does not charge any external fees other than session fees. There are no application fees or additional charges.

Refund Process

Submit a Refund Request: Contact our support team within 7 days post-session by visiting the Contact Us page and selecting "Request a Refund".

Provide Details: Include your Order ID, Transaction ID (shared with you via email), and the reason for your refund request. Submit the request.

Review and Approval: Our team will review your request and may reach out for additional information if needed. Once approved, the refund will be processed within 2-5 working days.

Policy Accessibility

This refund policy is readily available upon request and is clearly stated on all relevant documents promoting fee-based services within gradbees.

Changes to Refund Policy

We reserve the right to amend, alter, change, or modify this Refund Policy at any time and without prior notice, in accordance with applicable laws. Any changes to the Refund Policy will be posted on our website with the label 'Last Updated - Date'. By continuing to use our platform, you agree to comply with the updated Refund Policy. If you do not agree with the changes, you may cancel your account or cease using our services.

Inquiries

For any policy-related questions, please contact us at hello@gradbees.com.

We thank you for your interest in gradbees. For more information, please visit gradbees.